Policies, Shipping, Returns, Warranties

 

Refunds, Shipping and Warranty Policies

 

RETURNS and REFUNDS

If the product you purchased from JTopsUSA, LLC (“JTopsUSA,” “us” or “we”) is in new and undamaged condition, in the original packaging, you may return your purchase for a refund or exchange, within fourteen (14) days of your original purchase and receipt of the product.  This includes any product offered by JTopsUSA.

You are responsible for the cost of return shipping unless the return is being made due to an error on JTopsUSA’s part.  If you return your top within 14 days of receipt in original, unopened condition in the original packaging there will be no restocking fee.  Items returned after 14 days in original, unused condition will be charged a 20% restocking fee. Please contact us asap to avoid fees.  A 40% restocking fee will be applicable to items that are returned in damaged, or unsaleable condition.  Following the 45-day period, we cannot process any returns or exchanges for any reason.

RETURN MERCHANDISE AUTHORIZATION NUMBER

You must obtain a Return Merchandise Authorization Number before shipping. To request your Return Merchandise Authorization Number, please contact us at support@jtopsusa.com. To be considered for an RMA, please include your name, order number and the reason for your return. After you submit your request, a representative will review your request and contact you with further instructions within approximately two days. Please make sure your contact information is correct.

ADDITIONAL RETURN POLICIES

Except as otherwise provided herein:

  • Returned merchandise cannot be used or dirty and must be in a sellable condition in the original packaging.

  • Replacements are shipped upon receipt of your returned item.  It is recommended that you retain any tracking number for your return shipment.

  • Items authorized for return must be returned with all original packaging, paperwork, and parts and must be returned within 10 business days of issuing the RMA.

  • All returns are subject to inspection prior to processing. JTopsUSA may refuse to refund your product if you do not meet the conditions set forth herein.

  • Refunds for unused items are for the item only. Shipping charges are non-refundable, and customers are responsible for return shipping. In some cases, customers may be responsible for the shipping costs of the replacement item.

  • JTopsUSA will only accept returns on original orders.  In the event that you receive an exchange or replacement, we will not accept this replacement for a refund or exchange for any additional items.

  • JTopsUSA is not responsible if delivery of an item is not received due to circumstances beyond our control.  Tracking information is provided to you via email automatically once your order ships.  Please contact the shipper indicated in your email with your tracking number to resolve any delivery issues.

  • You may be required to submit photographs of any return to help expedite a decision to issue a Return Authorization Number.

  • International orders are not eligible for return or exchange

ALL RETURNS MUST BE PRE-AUTHORIZED WITH A RETURN MERCHANDISE AUTHORIZATION NUMBER BY JTopsUSA, LLC, IN ADVANCE. ANY RETURNS SUBMITTED WITHOUT A RETURN AUTHORIZATION NUMBER ISSUED BY JTopsUSA, LLC WILL BE REFUSED.

CANCELLATIONS

On line orders may be canceled within the first 72 hours. Please contact us by email at support@jtopsusa.com or call 469-532-0808. Orders that require JeepTopsUSA to custom print your special artwork may ONLY be canceled prior to the actual printing process. Please call to confirm status. 

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours . 

 

Exchanges (if applicable)

We  replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@jtopsusa.com for assistance.

 

SHIPPING

JeepTopsUSA products are custom manufactured in our Abilene facility. Shipping times vary from 3 to 15 working days depending on Jeep model, product type, color and material selection. Custom orders requiring special printing add an additional 5 working days. All orders are processed and scheduled for production within 24-48 hours of reciept. 

 

Our products are shipped using the following carriers: USPS / UPS . To return your product, you should contact us at support@jtopsusa.com for an RMA number and shipping details. For exchanges, depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

WARRANTY

All JTops products come with a 5 year Fade Free warranty and a Never Fail manufacturing warranty. This warranty is provided to the original purchaser and is non-transferrable.  Please have a copy of your original receipt, order confirmation email or order number when calling for warranty claims.  Manufacturing warranty covers defects in materials and workmanship.  JTops will either repair or replace at its discretion.  Customer is responsible for return shipping to JTops.  Photographs may be required to expedite a warranty claim.


COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

 

By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at support@jtopsusa.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

 

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

 

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

 

If you have any further concerns about security, please email our Customer Service team at support@jtopsusa.com

 

 

Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern JTopsUSA's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'JTopsUSA' or 'us' or 'we' refers to the owner of the website whose registered office is 1075 Hwy 80 E, Abilene, TX 79601. The term 'you' refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

 

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

 

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Support our valued partners

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Site Visitors Since January 2018

* JTopsUSA JL/JLU Sun Shades Patent Pending.  Jeep®, Jeep Wrangler®, Bestop®, Body Armor®, Tenara®, Gore Tenara®  HAVE NO ASSOCIATION WITH ELEMENTS AUTOMOTIVE / JEEPTOPSUSA / JTOPSUSA AND ARE REGISTERED TRADEMARKS OF EACH RESPECTIVE COMPANY.

JeepTopsUSA is engaged in the sale of aftermarket tops and accessories that compliment Jeep® Wrangler products

but are not endorsed by Jeep® Wrangler, We make no claims to be associated with any aforementioned company or FCA® 

 

DESIGNED AND MANUFACTURED IN THE USA

20,000 Customers and growing. JTopsUSA, Jeep Wrangler Sunshades, Jeep Wrangler Soft Top Storage Boots, Jeep Wrangler Cargo Area Tonneau Covers, Jeep Wrangler Headliners, Wrangler JL and Wrangler JK Shade Tops and Accessories